Most kids would scream in terror at the thought of a stranger in their rooms at night, unless that midnight visitor was the tooth fairy, of course. How did the winged woman with the strange fascin ...View Article
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Lori has been a Registered Dental Hygienist since 1988 and began working for Dr. Loewen in 1994.
Our office is truly blessed to have such a caring individual to help our patients with their oral hygiene and periodontal needs.
It is unusual to find someone who generally cares so deeply for the people who entrust their care to her. All are touched by her warmth and sincerity and her sense of humor.
Lori is our secret weapon when it comes to treating children. Dr. Loewen fondly states "other offices have their hygienists, but they don't have Lori."
Whether treating adults or children there is frequently much laughter coming from her treatment room! When we hear this we know that Lori has made another connection and once again has been able to ease someone's anxiety about going to the dentist.
Lori's gentle touch is well-known by all of our patients. It is not uncommon for new patients to remark after their first treatment with Lori that they did not experience discomfort during or after their appointment.
With her compassion, sense of humor, quick wit, professional competency, and utmost gentle touch we are proud to have Lori represent our office.
Mary Ann Coon is our front office business assistant to Janice our office manager.
Mary Ann came to the dental field and into our lives in October 2002. In any business you want the initial contact of a customer, client or patient to be a very positive experience. "You never get a second chance to make a first impression." Mary Ann provides that first, positive, good impression. She has the kindest, most gentle disposition of anyone we've ever met and that feeling comes through the telephone when she communicates with our patients, whether it's the first time calling or the 100th time. Mary Ann is the gold standard when it comes to phone etiquette and a comforting tone of voice.
Mary Ann is responsible for scheduling appointments, filing insurance claims for co-payments, daily communications with the many different insurance companies to verify eligibility, determine effective dates and renewal dates, annual maximum, and breakdown of insurance coverage in the various categories of treatment. She also does follow-up inquiries to make sure co-payments are received in a timely manner.
Mary Ann and Jan guide our patients through the business aspects of their dental visits. We are extremely fortunate to have the talents of these two dynamic women to represent our office.